Have a question that hasn’t been answered yet? Try looking below.

If we still haven’t answered your question, please contact us.

How far in advance should I reserve my rental?
We typically require your reservation 3 days in advance of drop off day for any in stock items. However, we recommend to book your equipment as soon as possible to ensure those items are in stock for your needed time frame.
 
We try to be as accommodating as possible, so contact us any time and we will do our best to accommodate you if you need equipment sooner than the 3 day requirement or if an item is not showing to be in stock.
When is payment due?

Full payment is required at time of reservation. 

What areas do you deliver to?
We deliver to Miramar Beach, Destin, Sandestin, Santa Rosa Beach, Blue Mountain Beach, Grayton Beach, Seaside, Seagrove, Seacrest, & Rosemary Beach. If you are outside of this area, please contact us to see if we might be able to accommodate you.
Do you set up the equipment or just drop off?
We set up all of our cribs, but for liability reasons, we do not set up baby gates. If there is something else you need assistance with, please note at checkout. Otherwise, all other equipment will be dropped off with no set up included.
Is there a minimum length of time that I must rent the equipment for?
Yes, we require a minimum of 3 day rental.

If your circumstances require less time than this, please contact us to see if we might be able to accommodate you.
Do you clean the equipment between every use?
Yes, we have a very strict cleaning policy in place to ensure each piece of equipment is thoroughly cleaned and sanitized after every use.
 
Do you track recalls on your equipment?

Yes, we stay up-to-date on all manufacturer recalls through the U.S. Consumer Product Safety Commission’s website.

We also inspect all of our equipment between every use to ensure safety prior to its next rental.

Why do you not offer car seats?

As parents ourselves, we know that a safe car seat is of most importance. We are also aware that a car seat involved in any car accident will need to be replaced. Knowing that we cannot 100% guarantee the safety of a car seat, we do not offer this as a rental.

Do you offer refunds for cancellations?

Travel plans may change. There is a flat $20 processing fee on all orders canceled outside of 3 calendar days prior to delivery date. Orders canceled within 3 days of the delivery date will be charged 50% of the original amount. Contact us about refunds on early returns. We have a no refund policy during the periods between November 25th – January 3rd, May 1st -September 1st.

Please contact us if your plans change to prevent these additional charges and so that we may better accommodate your needs.

What if I need something you do not currently offer?

We do our best to accommodate, so please contact us if you need to rent something that we do not currently have listed or is not showing as in stock on your needed time frame.

How do I relay special instructions for my delivery?

We have a notes section at check out for you to relay special instructions, and we will also contact you via email within 48 hours after your order is placed to confirm your order and any special instructions.

Do you have a delivery fee?

Yes, our delivery is $15 per order. This covers both drop off and pick up of the rented equipment. Due to demand, we have added Fort Walton Beach to our delivery area with an extra $20 delivery fee.

Do we need to be at our rental for delivery and pick up?

Yes, we prefer that you are there. Especially for crib rentals as set up and take down is included with this rental. Please make sure the drop off and pick up time you choose are within your rental period.

Contact Us:

Phone:

(850) 880 - 8842

Email:

contact@midbayrentals.com

Hours of Operation:

8am-6pm